Return Policy

Returns and Exchanges

We take immense pride in the quality of our luxury hampers. However, if you receive a damaged or defective product, we have a 7-day return policy. Please contact our support team within 7 days of receiving the order.

Customized Items

Because customized items are made specifically to order (e.g., custom branding, personalized message cards), they are non-returnable unless there is a manufacturing defect or damage during transit.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 5-7 business days.

Need Help?

If you have any questions regarding your return, please reach out to us at hello@theluxbasket.com or contact us via WhatsApp.